Rose Casino Terms & Conditions
These Terms and Conditions govern access to and use of Rose Casino, including its website, games, payment services, promotional offers and related features. By creating an account or using the service, you confirm that you have read, understood and agreed to these terms.
Rose Casino is intended for customers in the United Kingdom who meet the applicable age and legal requirements. Please read these terms carefully and keep a copy for your records. If you do not accept them, you must not use the service.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Rose Casino. They apply whenever you visit the website, register an account, deposit funds, play a game, claim an offer or use any other available service.
Additional rules may apply to particular games, tournaments, promotions or payment methods. Where those rules conflict with these terms, the specific rules will apply to the relevant activity unless stated otherwise.
You are responsible for reviewing the current version before using Rose Casino. Continued use after an update has been published indicates acceptance of the revised terms.
Eligibility
You must be at least 18 years old to open or use a Rose Casino account. You must also be legally permitted to access online gambling services in the place where you are located.
- You must provide accurate information about your identity, age and place of residence.
- You may not use the service on behalf of another person.
- You must not access Rose Casino from a location where online gambling is prohibited or restricted.
- You must use only one personal account unless Rose Casino gives written permission for an additional account.
Rose Casino may refuse access or close an account where eligibility cannot be confirmed.
Account Registration
To use services that require registration, you must complete the account opening process with current and truthful information. You are responsible for keeping your login details confidential and for all activity carried out through your account.
Tell Rose Casino promptly if you believe that your password, device or account has been accessed without permission. You should use a strong password, avoid sharing it and log out when using a shared or public device.
Account information must be kept up to date. Rose Casino may restrict account functions until outdated, incomplete or inconsistent information has been corrected.
Verification
Rose Casino may request documents or information to confirm your identity, age, address, payment ownership or other account details. Requests may be made when an account is opened, before a withdrawal, during account activity or whenever further checks are reasonably required.
Documents must be genuine, readable and current. You must provide them within the requested period and must not alter, conceal or misrepresent information. While checks are pending, deposits, withdrawals or gameplay may be limited.
Where verification cannot be completed satisfactorily, Rose Casino may decline transactions, suspend the account or take other action permitted by these terms.
Deposits
You may deposit funds using payment methods displayed in your account. The payment method must be held in your name or otherwise be authorised for your lawful use. Rose Casino may reject or reverse a deposit where ownership or processing cannot be confirmed.
You should check the amount and destination before confirming a payment. Rose Casino is not responsible for errors caused by incorrect payment information supplied by you or by a payment provider, subject to applicable rights.
Funds placed in your account are for gaming and related use only. You must not use the service to test, transfer or circulate funds for an unrelated purpose. Payment processing times can vary according to the method and the relevant provider.
Withdrawals
You may request a withdrawal of eligible account funds through the available withdrawal methods. Rose Casino may first require completion of verification and may return funds to the original payment method where this is appropriate and supported.
Withdrawal requests may be reviewed for compliance with these terms, promotional rules and payment requirements. A request may be delayed or declined if information is missing, a payment is disputed, an account is restricted or the funds are linked to prohibited conduct.
You are responsible for checking any applicable limits, charges or processing times shown at the point of withdrawal. Rose Casino will not knowingly charge more than the amount disclosed for the relevant transaction.
Bonuses
Promotional bonuses, free bets, spins and other rewards are subject to the terms displayed with the relevant offer. These may include eligibility criteria, expiry dates, minimum deposits, qualifying games, contribution rules, maximum winnings and wagering requirements.
Unless an offer states otherwise, only one reward may be claimed per person, household, device, payment method or other connected group. Attempting to obtain a promotion more than once, or using multiple accounts to access it, may result in cancellation of the reward and related winnings.
Rose Casino may correct an obvious promotional error and may remove an offer that has been credited incorrectly. Any cancellation will be handled in accordance with the applicable offer terms and relevant legal obligations.
Acceptable Use
You must use Rose Casino responsibly, lawfully and in a manner that does not interfere with other customers or the operation of the website. You may access the service only through permitted devices, software and connection methods.
- Provide information that is complete, accurate and not misleading.
- Protect account credentials and payment information.
- Use games and features only for their intended purpose.
- Respect the security, availability and performance of the website.
You must not attempt to gain an unfair advantage through technical manipulation, automation, collusion or exploitation of an error.
Prohibited Activities
The following activities are prohibited on Rose Casino:
- Fraud, attempted fraud, identity misuse or use of another person's payment instrument.
- Money laundering, terrorist financing or any other unlawful financial activity.
- Using software, bots, scripts, modified devices or automated tools to interact with the service.
- Interfering with games, servers, networks, security controls or other customers' accounts.
- Creating duplicate accounts to avoid restrictions or obtain an unfair promotional benefit.
- Uploading harmful code or content, or using the website to distribute unsolicited material.
Rose Casino may investigate suspected prohibited activity and may retain relevant information, restrict transactions or take other proportionate action where appropriate.
Intellectual Property
The website, branding, text, graphics, software, game interfaces and other materials provided by Rose Casino are protected by applicable intellectual property rights. You receive a limited, personal and non-transferable permission to use them for the services described in these terms.
You must not copy, modify, republish, scrape, sell, distribute or commercially exploit any part of the website without prior written permission. This permission ends when your account is closed or your access is withdrawn.
Limitation of Liability
Rose Casino will take reasonable steps to provide a secure and reliable service, but continuous availability cannot be guaranteed. Access may be interrupted by maintenance, technical faults, network problems, third-party services or circumstances outside reasonable control.
To the extent permitted by applicable law, Rose Casino is not responsible for loss caused by inaccurate information supplied by you, unauthorised access resulting from failure to protect your credentials, or disruption caused by your equipment or internet connection.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable rights relating to fraud, personal injury caused by negligence or other mandatory protections.
Account Suspension
Rose Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, verification has failed, activity is suspicious, a payment has been reversed or continued access may create a security, legal or customer protection concern.
During a restriction, you may be unable to deposit, play, claim bonuses or withdraw funds while relevant checks are completed. Rose Casino may cancel affected bonuses or transactions where the applicable rules allow it.
If your account is closed, you should contact Rose Casino about any remaining eligible balance. Funds connected with fraud, unlawful conduct or a serious breach may be withheld where permitted by applicable requirements.
Privacy
Rose Casino processes personal information to operate accounts, provide games, handle payments, perform verification, protect the service and meet applicable obligations. Information may be shared with trusted service providers, payment partners or competent authorities where there is a lawful reason to do so.
Personal information should be accurate and submitted through the approved website channels. The privacy information made available by Rose Casino explains how data is collected, used, retained and protected.
Responsible Gambling
Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set limits that suit your circumstances and do not gamble with money needed for essential expenses.
Rose Casino may provide tools or support options such as deposit limits, time controls, temporary breaks or self-exclusion. Requests for protective restrictions should be made carefully, because some limits may take effect immediately and may not be reversible until the selected period ends.
If gambling is becoming difficult to control, stop playing and seek support from an appropriate independent organisation or professional adviser. Do not gamble while distressed, intoxicated or under pressure from another person.
Amendments
Rose Casino may update these terms to reflect changes to the service, games, payment processes, security measures or applicable requirements. The latest version will be made available on the website, with material changes presented in a reasonably clear manner.
Changes will normally apply from the stated effective date. If you do not agree with an update, you must stop using the service and may contact Rose Casino about closing your account, subject to completion of outstanding checks or transactions.
Contact Information
For questions about these terms, account access, verification, payments or responsible gambling features, contact Rose Casino at [email protected]. Include enough information for your query to be identified, but do not send unnecessary payment credentials or sensitive documents through an unsecured message.
Rose Casino will review enquiries and provide further instructions where account verification or additional information is needed.
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