Rose Casino Terms & Conditions
These Terms and Conditions govern access to and use of the Rose Casino website, games, services, promotions and related features. They explain the responsibilities of Rose Casino and each person who visits or uses the platform.
Please read these terms carefully before creating an account or using any service. By registering, depositing funds, placing a wager or continuing to use Rose Casino, you confirm that you understand and agree to these terms. If you do not accept them, you must not use the platform.
Acceptance of Terms
These Terms and Conditions form a binding agreement between you and Rose Casino. They apply together with any specific rules displayed for individual games, promotions, payment methods or other services. Where a specific rule conflicts with these terms, the specific rule will apply only to the relevant service or promotion.
You are responsible for reviewing the current version before using Rose Casino. Continued use after an amendment has been published indicates acceptance of the updated terms.
Eligibility
Rose Casino is intended only for individuals aged 18 or over. You must not register or play if you are under the minimum legal age applicable to you. Rose Casino may request evidence of age and may restrict access until satisfactory evidence has been provided.
You are responsible for confirming that online gambling is permitted where you live. Rose Casino does not invite participation in jurisdictions where its services are prohibited or restricted. Access may be refused where the platform cannot lawfully or responsibly provide its services.
Account Registration
Only one personal account may be created per customer unless Rose Casino has given written permission for an exception. Registration information must be accurate, complete and kept up to date. You must not register on behalf of another person or use another person’s identity, payment method or account.
You are responsible for keeping your login details confidential and for all activity carried out through your account. Notify Rose Casino promptly if you suspect unauthorised access, lost credentials or any other security issue. Rose Casino will not normally be responsible for losses resulting from your failure to protect account information.
Accounts are personal and may not be sold, transferred, assigned or used to operate a gambling service for another person.
Verification
Rose Casino may carry out identity, age, payment, address and other checks before or after an account is opened. You agree to provide information and documents that are reasonably required for these checks and to ensure that submitted documents are genuine, current and readable.
Verification may delay deposits, withdrawals, bonuses or access to some services. If requested information is not supplied, is inconsistent or cannot be verified, Rose Casino may limit account activity, suspend the account or take other appropriate action.
Deposits
Funds must be deposited using a payment method held in your own name, unless Rose Casino has expressly approved another arrangement. You must not use a payment method that you are not authorised to use. Deposits are made for participation in permitted services and are not a general banking facility.
You should check the transaction details before confirming a deposit. Rose Casino may set minimum or maximum transaction limits, apply method-specific conditions and refuse or reverse a transaction where this is necessary for security, compliance or operational reasons.
You must not deposit funds obtained from unlawful activity. Rose Casino may conduct transaction reviews and may delay or restrict funds while a review is in progress. Any applicable charges or costs connected with a payment method should be considered before completing a transaction.
Withdrawals
Withdrawal requests are processed using reasonable operational procedures and may be subject to account verification, payment checks and applicable game or promotional conditions. Rose Casino may return funds to the original payment method where this is possible and appropriate.
You must use your own verified payment details when requesting a withdrawal. Rose Casino may ask for additional information before releasing funds and may reject a request where the account is under review, the payment method cannot be confirmed or the request conflicts with these terms.
Withdrawable balances do not include funds restricted by an active bonus or other promotional requirement. Any remaining balance may be returned after the account has been closed or suspended, subject to checks concerning fraud, misuse, chargebacks, unlawful activity or other breaches of these terms.
Bonuses
Each bonus or promotional offer is subject to its own published terms, including eligibility requirements, activation procedures, expiry periods, wagering conditions, game contributions, maximum winnings or withdrawal restrictions. You should read those terms before accepting an offer.
Unless stated otherwise, a promotion is limited to one offer per person, household, device, payment method or other qualifying connection. Rose Casino may withhold or remove a bonus where it has been obtained through error, abuse, multiple accounts or conduct intended to avoid the ordinary conditions of the offer.
Promotional funds and associated winnings may be cancelled where the relevant requirements are not completed within the stated period. If a promotional offer is displayed incorrectly, Rose Casino may correct the error and take reasonable steps to restore the position that would have applied without the error.
Acceptable Use
You must use Rose Casino honestly, lawfully and in accordance with these terms. The platform may be used only for personal entertainment and permitted gambling activity. You must follow game instructions, payment requirements, technical rules and any notices provided by Rose Casino.
- Provide truthful information whenever requested.
- Use software, devices and network connections in a normal and authorised manner.
- Respect the security and availability of the website and associated services.
- Report suspected errors, vulnerabilities or unauthorised activity through the available support channels.
Prohibited Activities
The following activities are not permitted on Rose Casino:
- Creating or controlling multiple accounts without prior approval.
- Using another person’s account, identity, funds or payment instrument.
- Attempting to manipulate games, promotions, transactions, results or platform systems.
- Using bots, automated scripts, scraping tools, modified software or other unfair technical methods.
- Exploiting a software fault, pricing error, display error or other malfunction.
- Using the service for money laundering, fraud, chargeback abuse or any unlawful purpose.
- Interfering with the website, introducing malicious code or attempting unauthorised access.
- Colluding with other customers or engaging in conduct that undermines fair play.
Rose Casino may investigate suspected prohibited activity and may withhold affected funds while the investigation is completed.
Intellectual Property
Rose Casino and its licensors retain all rights in the website, branding, text, graphics, software, game content and other materials made available through the platform. You may view and use these materials only for personal, non-commercial purposes connected with the permitted use of the services.
You must not copy, reproduce, adapt, distribute, publish, sell, reverse engineer or commercially exploit any part of the platform without prior written permission. Nothing in these terms transfers ownership of intellectual property to you.
Limitation of Liability
Rose Casino will take reasonable steps to keep the platform available and secure, but uninterrupted access cannot be guaranteed. Services may be affected by maintenance, technical faults, telecommunications problems, third-party services or events outside reasonable control.
To the extent permitted by applicable law, Rose Casino is not responsible for losses caused by inaccurate information supplied by you, misuse of your account, interruptions beyond its reasonable control, unauthorised access resulting from your failure to protect credentials, or conduct that breaches these terms.
Nothing in these terms excludes or limits responsibility where such exclusion or limitation is not permitted. You should ensure that your device, software and internet connection are suitable for accessing the services.
Account Suspension
Rose Casino may suspend, restrict or close an account where it reasonably considers this necessary to protect customers, investigate activity, complete verification, enforce these terms, comply with applicable obligations or maintain the integrity of the platform.
During a suspension, you must not attempt to create or use another account. If an account is closed, any balance will be reviewed before release. Funds may be withheld or adjusted where they are connected with a breach, fraud, unlawful conduct, payment reversal or promotional abuse.
Privacy
Rose Casino processes personal information for purposes connected with account administration, customer support, payments, verification, security, service improvement and responsible operation of the platform. Information may be shared with service providers or other relevant parties where needed to provide services, protect the platform or meet applicable obligations.
Further information about the handling of personal data, cookies, retention and customer rights is provided in the applicable privacy notice. You should read that notice before using the platform and keep your information accurate.
Responsible Gambling
Gambling should be treated as entertainment and never as a way to generate income or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not gamble when affected by alcohol, drugs, emotional distress or financial pressure.
Rose Casino may provide tools or support options designed to help customers manage their play, such as deposit limits, time reminders, temporary breaks or account closure requests. You should use these options whenever gambling stops feeling enjoyable or controlled.
If you are concerned about your gambling, stop playing and seek assistance from an appropriate independent support organisation. Rose Casino may ask questions, apply restrictions or take other measures where there are reasonable concerns about customer wellbeing.
Amendments
Rose Casino may update these terms to reflect changes to the platform, services, promotions, security procedures or operational practices. The latest version will be made available on the website, and material changes may be highlighted where appropriate.
You should review the terms regularly. If you do not agree with an update, stop using the services and contact Rose Casino about closing your account. Use of the platform after the revised terms take effect means that you accept them.
Contact Information
For questions about these Terms and Conditions, account access, verification, payments or responsible gambling options, contact Rose Casino through the support facilities available on the website or by email at [email protected].
When contacting support, provide enough information for your request to be identified, but do not send passwords or unnecessary sensitive information. Rose Casino may need to verify your identity before discussing account-specific matters.
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